Report Environmental Issues
PGC strives to prevent and minimize adverse environmental impacts, therefore all Penang citizens have a responsibility to report an environmental incident to ensure Penang a safe and healthy home to live in.
Different agencies cover distinct roles and responsibilities under their jurisdiction in different types of environmental incidents. We all have a duty to inform relevant agencies in order to raise awareness and to strengthen collaboration between agencies involved in increasing competency and resilience and to extend and solve environment-related issues effectively.
The following information serves as guidance in reporting environmental incidents efficiently so that relevant parties can respond in a skilled and consistent manner.
Identifying types of environmental incidents and getting to know the right agencies:
Water supply-related issues: water supply interruption, quality of tape water, pipe leakage, pipe burst, meter malfunction, illegal pipe connection, etc. can be reported to:
Perbadanan Bekalan Air Pulau Pinang (PBAPP)
Customer care line: 04-5096509
Website: www.pba.com.my
Sewage related issues: overflow of septic tank, sewage discharge and sewage treatment plant can be reported to:
Indah Water Konsortium Sdn Bhd
Telephone: 04-2825828 / 04-282 9100 (Pulau Pinang) 04-3984828 / 04-3978052 (Seberang Perai)
Website: www.iwk.com.my
Waste management issues such as illegal waste dumping, lost/ stolen/ damaged rubbish bin, and garbage remains uncollected can be reported to:
Majlis Bandaraya Pulau Pinang
Hotline MBPP: 04-2637637/7000 | 24-H Whatsapp Line: 016-2004082
Website: aduan.mbpp.gov.my
Majlis Bandaraya Seberang Perai
Hotline MPSP: 04-2696969
24-H Toll-Free Line: 1800-88-6777
Email: aduan@mbsp.gov.my
Issues related to open burning can be reported to:
Jabatan Alam Sekitar Negeri Pulau Pinang
Telephone: 04-5751911
Website: www.doe.gov.my
Issues related to pollution such as discharge of untreated industrial wastewater, oil discharge from workshop, and illegal waste disposal into river can be reported to:
Jabatan Alam Sekitar Negeri Pulau Pinang
Telephone: 04-5751911
Website: www.doe.gov.my
Issues related to drains blockage, overflowing drains, damaged drains, and maintenance of the drainage system can be reported to:
Majlis Bandaraya Pulau Pinang
Hotline MBPP: 04-2637637/7000
24-H Whatsapp Line: 016-2004082
Website: aduan.mbpp.gov.my
Majlis Bandaraya Seberang Perai
Hotline MPSP: 04-2696969
24-H Toll-Free Line: 1800-88-6777
Email: aduan@mbsp.gov.my
Maintenance and damage issues related to monsoon drains and flooding caused by spilling of drainage and rivers can be reported to:
Jabatan Pengairan dan Saliran (JPS) Negeri Pulau Pinang
Telephone: 04-6505280
Website: jps.penang.gov.my
Coastal pollution issues related to the beach cleanliness can be reported to:
Majlis Bandaraya Pulau Pinang
Hotline MBPP: 04-2637637/7000
24-H Whatsapp Line: 016-2004082
Website: aduan.mbpp.gov.my
Majlis Bandaraya Seberang Perai
Hotline MPSP: 04-2696969
24-H Toll-Free Line: 1800-88-6777
Email: aduan@mbsp.gov.my
Issues related to discharge of untreated industrial wastewater, oil discharge from a workshop, and illegal waste disposal to the sea can be reported to:
Jabatan Alam Sekitar Negeri Pulau Pinang
Telephone: 04-5751911
Website: www.doe.gov.my
Issues related to illegal logging and pollution of forest area can be reported to:
Jabatan Perhutanan Negeri Pulau Pinang
Telephone: 04-6505250
Website: jhn.penang.gov.my
Issues related to forest fire can be reported to:
Jabatan Bomba dan Penyelamat Pulau Pinang
Telephone: 999 (General Hotline)
Website: www.bomba.gov.my
