Report an Environmental Incident

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PGC strives to prevent and minimize adverse environmental impacts, therefore all Penang citizens have a responsibility to report an environmental incident to ensure Penang a safe and healthy home to live in.

Different agencies cover distinct roles and responsibilities under their jurisdiction in different types of environmental incidents. We all have a duty to inform relevant agencies in order to raise awareness and to strengthen collaboration between agencies involved in increasing competency and resilience and to extend and solve environment-related issues effectively.

The following information serves as guidance in reporting environmental incidents efficiently so that relevant parties can respond in a skilled and consistent manner.

Identifying types of environmental incidents and getting to know the right agencies:

  1. Who do I report to on water supply issues?

Water supply-related issues: water supply interruption, quality of tape water, pipe leakage, pipe burst, meter malfunction, illegal pipe connection, etc. can be reported to:

Perbadanan Bekalan Air Pulau Pinang (PBAPP)
Customer care line:     04-5096509
Website:                      www.pba.com.my

02. Who do I report to on sewage issues?

Sewage related issues: overflow of septic tank, sewage discharge and sewage treatment plant can be reported to:

Indah Water Konsortium Sdn Bhd
Telephone:                  04-2825828 / 04-282 9100 (Pulau Pinang) 04-3984828 / 04-3978052 (Seberang Perai)
Website:                      www.iwk.com.my

03. Who do I report to on issues related to collection, transportation, treatment and disposal of waste?

Waste management issues such as illegal waste dumping, lost/ stolen/ damaged rubbish bin, and garbage remains uncollected can be reported to:

Majlis Bandaraya Pulau Pinang  

Hotline MBPP:     04-2637637/7000
Website:               http://aduan.mbpp.gov.my/

Majlis Bandaraya Seberang Perai  

Hotline MPSP:     04-2696969
24-H Toll-Free Line: 1800-88-6777
Email:  aduan@mbsp.gov.my

Recycling centres location can be found at:

04. Who do I report to on open burning?

Issues related to open burning can be reported to:

Jabatan Alam Sekitar Negeri Pulau Pinang
Telephone:           04-5751911
Website:               www.doe.gov.my/portalv1/soalan-lazim

05. Who do I report to on river pollution issues?

Issues related to pollution such as discharge of untreated industrial wastewater, oil discharge from workshop, and illegal waste disposal into river can be reported to:

Jabatan Alam Sekitar Negeri Pulau Pinang
Telephone:           04-5751911
Website:               www.doe.gov.my/portalv1/soalan-lazim

06. Who do I report to on drainage related issues?

Issues related to drains blockage, overflowing drains, damaged drains, and maintenance of the drainage system can be reported to:

Majlis Bandaraya Pulau Pinang  

Hotline MBPP:     04-2637637/7000
Website:               http://aduan.mbpp.gov.my/

Majlis Bandaraya Seberang Perai  

Hotline MPSP:     04-2696969
24-H Toll-Free Line: 1800-88-6777
Email:  aduan@mbsp.gov.my

Maintenance and damage issues related to monsoon drains and flooding caused by spilling of drainage and rivers can be reported to:

Jabatan Pengairan dan Saliran (JPS) Negeri Pulau Pinang
Telephone:           04-6505280
Website:               http://jps.penang.gov.my/index.php/en/hubungi-kami/maklumbalas-awam

07. Who do I report to on issues related to coastal pollution?

Coastal pollution issues related to the beach cleanliness can be reported to:

Majlis Bandaraya Pulau Pinang  

Hotline MBPP:     04-2637637/7000
Website:               http://aduan.mbpp.gov.my/

Majlis Bandaraya Seberang Perai  

Hotline MPSP:     04-2696969
24-H Toll-Free Line: 1800-88-6777
Email:  aduan@mbsp.gov.my

Issues related to discharge of untreated industrial wastewater, oil discharge from a workshop, and illegal waste disposal to the sea can be reported to:

Jabatan Alam Sekitar Negeri Pulau Pinang
Telephone:           04-5751911
Website:               www.doe.gov.my/portalv1/soalan-lazim

08. Who do I report to on issues related to illegal logging, forest fire, and pollution of forest area?

Issues related to illegal logging and pollution of forest area can be reported to:

Jabatan Perhutanan Negeri Pulau Pinang
Telephone:           04-6505250
Website:               http://jhn.penang.gov.my/index.php/bm/feedback?view=comments

Issues related to forest fire can be reported to:

Jabatan Bomba dan Penyelamat Pulau Pinang
Telephone:           999 (General Hotline)
Website:               www.bomba.gov.my